Returns & Refunds

If your order arrives damaged, misprinted, or with a manufacturing defect, contact us so we can review the issue. Depending on the case, we may offer a reprint, refund, or credit. Because every order is custom-made to your specifications, we can't offer a resolution for issues like an incorrect size you ordered, a mistake in your design file, or a change of heart.

We can provide a resolution when something went wrong on our end, including:

• Damaged stickers

• Printing issues

• Wrong size, material, finish, or cut (if it doesn't match your approved proof)

• Manufacturing defects

We can't offer a resolution for issues that come from your own order: an incorrect size or material you selected, a mistake in your design file, or a change of heart after your order has been printed. StickerApp products are custom-made to your specifications, so we recommend double-checking your design and product details before ordering.

1. Go to Support → Contact us. Select "Problem with order."

2. Include your email, order number, and a description of the issue.

3. Attach photos of the problem. Most cases are resolved with photos alone.

4. Our team evaluates your case and lets you know the outcome.

Report the issue within one week of delivery. We can't guarantee a resolution for issues reported after this window.

Refunds are issued to your original payment method.

In most cases: No. Photos are usually enough for us to validate the issue and approve a resolution.

In some cases, we may ask you to return the product. If a return is required, you're generally responsible for the return shipping cost. For confirmed defects shipped internationally, we may cover reasonable return shipping with prior approval. Contact us before sending anything back.

If you're requesting a refund, all stickers need to be accounted for. You can either return them or provide proof that they were discarded (such as photos). We may decline a returned item that arrives damaged due to improper packaging.

Import duties or taxes you paid on the original shipment aren't refunded as part of a return.

Most cases are resolved with photos. Refunds for these are typically processed within 5–7 business days once we verify the issue.

For international orders that require a physical return, refunds are processed within 14 days of us receiving and inspecting the returned item. After the refund is issued, the exact timing can vary depending on your bank or payment provider.

We'll notify you as soon as your refund has been issued.

StickerApp products are custom-made based on the designs you provide. Custom-made goods are excluded from the standard 14-day right of withdrawal under Article 16(c) of the EU Consumer Rights Directive and equivalent UK law.

You may still be able to cancel your StickerApp order before production starts. See Ordering for how order cancellations work.

Once approved, replacement orders follow normal production timelines. Tracking is available once the replacement has shipped. See Track my order for tracking status.